We are glad you have shopped at gooutdoor.com.my.

At Gooutdoor, we take pride in ensuring customer happiness. We ensure you are 100% satisfied with our products and that you had an all-around amazing experience shopping with us from beginning to end. If for any reason you’re dissatisfied with your order, don’t worry! Our return policy makes getting a refund or replacement product totally hassle-free.

DELIVERY

  1. All orders are shipped within 2 to 10 working days.
  2. We use the following carriers to deliver our orders:
  • Easy Parcel
  • PosLaju
  • Sky Net
  • Nation Wide Express
  1. Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information through email/SMS.

  1. Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

West Malaysia (Penisular)1. For Purchase above Rm50 & Product(s) weight less than 10kg → Free Shipping
2. For Purchase Below Rm50  → Flate rate RM4
3. For Product(s) weight more than 10kg, Subsequent 1 kg → RM 1.50
East Malaysia ( Labuan, Sabah, Sarawak)

1. For Purchase above Rm100 & Product(s) weight less than 1kg → Free Shipping
2. For Purchase Below Rm100  → Flate rate RM10
3. For Product(s) weight more than 1kg, Subsequent 1 kg → RM15.00

RETURNS

  1. If you are not completely satisfied with your purchase, you may return the Product to us within fourteen (14) days of receipt for any of the following reason:
  • You received a damaged or defective item(s) from us
  • You receive wrong item(s)
  1. The Product shall be unused, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable).
  1. You may process return through Pos Laju or any other courier service
  1. If your return meets all the requirements above, please return your purchased item to below address along with your proof of purchase (receipt):

GOOUTDOOR DOT COM SDN BHD

No.5 Tingkat 3, Jalan KIP 3,

Kawasan Perindustrian Kepong

52200 Kuala Lumpur, Malaysia

REFUNDS

Once your returned item is received, we will acknowledge you with a SMS or email. If your item meets the return policy criteria, we will process the refund.